Makkah | BETH

The Ministry of Hajj and Umrah announced that the number of international Umrah performers arriving in the Kingdom during Ramadan exceeded 1.68 million, reflecting a growing demand for Umrah, driven by the quality of services and facilities provided, in line with the objectives of Saudi Vision 2030.

 Key Figures

1.68 million Umrah performers from abroad

1.1 million bookings for prayer at Al-Rawdah Al-Sharifah

155 nationalities benefited from digital services

 Direct Services

30 “Nusuk Care” centers in Makkah, Madinah, and Jeddah

More than 153,000 services in 11 languages

Center (1966):

19.7 thousand reports and inquiries

93.3% resolution rate

 Digital Management

More than 80 dashboards

Utilized by 200 entities

Real-time monitoring and operational analysis to support decision-making

 Field Oversight

More than 21.5 thousand inspection tours conducted

Covered accommodation and service providers

To ensure compliance and enhance service quality

 BETH Reading:

The figures reflect a transformation in the Umrah experience:

 From traditional services
to
 An integrated system supported by data and technology

Where crowd management no longer relies on organization alone,
but on real-time analysis and smart decision-making